Relationship Skills
Workshop Details |
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Designed for consultants expert in their own professional area who want to enhance their skills in building relationships with clients and in delivering their consultancy services
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Create your own business network |
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Find consulting opportunities |
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Learn the process of winning assignments - convert opportunities into leads and engagements |
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Workshop specific consulting issues that you need to address |
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Position yourself as a potential strategic partner with increased influence |
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Workshop issues relevant to your consulting |
Program Outcomes Summary
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Consult more effectively - it's also about the person, not just the problem |
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Relate to your clients - build engagement |
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Contribute to winning engagements and boosting consultant influence |
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Develop relationships with your clients leading to increased utilisation of your services and acceptance of your contributions |
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Make a greater contribution to your consulting firm or unit by identifying and following up additional consulting opportunities |
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Learn the process of winning assignments - convert opportunities into leads and engagements |
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Build your own network and use it to create business opportunities |
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Internal consultants can become more influential in your organisation |
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Receive templates for consulting tools and recommendations as to when and how to use them |
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Receive an extensive manual for post workshop reference. |
Designed for consultants expert in their own professional area who want to enhance their skills in building relationships with clients and in delivering their consultancy services
Client Relationship Management 1 / Marketing your services
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Nature of services: intangibles, 3 rd party endorsement |
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Client ladder; relationship marketing |
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Your offer, your services |
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Identifying your target market |
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Building your profile active and passive marketing strategies |
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Networking skills |
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Conversation techniques, working a room! |
Introduction to winning the engagement
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The business development processes |
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Researching the need |
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Preparation and customising the offer |
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Approaching the client |
Conducting the client meeting
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Conducting the client meeting |
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Gaining agreement |
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Taking the brief |
Client Relationship Management 2 / Building & sustaining influence
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Building your influence |
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Managing expectations and relationships |
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Maintaining the relationship |
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Your key client program - composition and Action Steps / Schedule |
Applied Relationship Skills
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Skills acquisition and consolidation through customised role plays |
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Workshop issues relevant to your consulting |
The Next Step |
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Contact Consultant Training Australia
For a discussion on your requirements, please contact Ian Benjamin at Consultant Training Australia.
Telephone: 03 9593 1678 (1800 266 266 outside Vic) or 0419 593 167
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