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Relationship Skills

Workshop Details

 

Designed for consultants expert in their own professional area who want to enhance their skills in building relationships with clients and in delivering their consultancy services

Create your own business network
Find consulting opportunities
Learn the process of winning assignments - convert opportunities into leads and engagements
Workshop specific consulting issues that you need to address
Position yourself as a potential strategic partner with increased influence
Workshop issues relevant to your consulting

Program Outcomes Summary

a.
Consult more effectively - it's also about the person, not just the problem
b.
Relate to your clients - build engagement
c.
Contribute to winning engagements and boosting consultant influence

Program Outcomes

 
1.
Develop relationships with your clients leading to increased utilisation of your services and acceptance of your contributions
2.
Make a greater contribution to your consulting firm or unit by identifying and following up additional consulting opportunities
3.
Learn the process of winning assignments - convert opportunities into leads and engagements
4.
Build your own network and use it to create business opportunities
5.
Internal consultants can become more influential in your organisation
6.
Receive templates for consulting tools and recommendations as to when and how to use them
7.
Receive an extensive manual for post workshop reference.

Target Group

 

Designed for consultants expert in their own professional area who want to enhance their skills in building relationships with clients and in delivering their consultancy services

Program Content

 

Client Relationship Management 1 / Marketing your services

Nature of services:  intangibles, 3 rd party endorsement
Client ladder; relationship marketing
Your offer, your services
Identifying your target market
Building your profile active and passive marketing strategies
Networking skills
Conversation techniques, working a room!

Introduction to winning the engagement

The business development processes
Researching the need
Preparation and customising the offer
Approaching the client

Conducting the client meeting

Conducting the client meeting
Gaining agreement
Taking the brief

Client Relationship Management 2 / Building & sustaining influence

Building your influence
Managing expectations and relationships
Maintaining the relationship
Your key client program - composition and Action Steps / Schedule

Applied Relationship Skills

Skills acquisition and consolidation through customised role plays
Workshop issues relevant to your consulting

The Next Step

 

Contact Consultant Training Australia

For a discussion on your requirements, please contact Ian Benjamin at Consultant Training Australia.
Telephone: 03 9593 1678 (1800 266 266 outside Vic) or 0419 593 167

 

National 03 9593 1678  Mobile 0419 593 167 International +61 3 9593 1678 info@consultanttraining.com.au
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