Consulting Skills - Internal Consultants

Designed for Internal Consultants who wish to engage more with their business colleagues. For Internal Consultants who want to move to the 'collaborative consultant' role and do less of the reactive 'pair of hands' work.

	Develop a consistent consulting methodology to complement the professional expertise in your team.
	Increase your influence in your organisation
	Consult so that you build client ownership of the project - improving success rate
	Be seen as strategic partner by your internal colleagues.
	Find your work more fulfilling by moving above the contractor role

Program Outcomes Summary

a.	Develop a consulting methodology that increases the likelihood of success in your consulting assignments
b.	Relate to clients, building their engagement with the consulting project and you being more of an adviser and less of a 'pair of hands'.
c.	Clarify appropriate responses to many consulting pressure situations
d.	Chart a path for progression from 'pair of hands' / contractor service provision to the status of strategic business partner and perhaps, 'trusted advisor'
e.	Contribute to developing the profile of the consulting unit

Target Group

Designed for Internal Consultants and for Shared Services teams moving to a consulting role. Their clients/customers work for the same organisation as they do.

Program Content

Orientation and clarification

	Distinction between consulting, contracting and service provision
	4 Modes of delivering consulting services: contracting, expert, facilitating & collaborative - appropriateness and insights into how you are perceived
	How consultants add value
	Building engagements with your (internal) clients.

Consulting Skills - 'How To Consult'

	The consulting process - 6 essential steps
	Four principles for collaborative consulting: managing politics, people and risk while building ownership and support
	Consulting competencies

Consulting Tools - A look at some of the key tools

	Front end diagnostic tools: Needs analysis / Gap analysis / Questioning techniques / Affinity charts / others
	Problem diagnosis - 5 Whys, KISS (Keep, Increase, Stop, Start), others
	Project plans: a Project Management approach
	Stakeholder mapping and management
	Prioritisation techniques
	Strategic planning, force field analysis, visioning
	Facilitation skills, group process
	Change Management methods
	Solution creation
	PIR - Post Implementation Reviews:

Consulting Skills - Service delivery issues

	Identifying and managing resistance, leading vs collaborating, delivering bad news, client fears, handling difficult people, giving and receiving feedback
	Contracting: being overlooked, being typecast, being ignored
	Workshopping issues particular to your consulting context

Influence and Professionalism

	Influence - it's essential. It's all we have.
	Influence - what the specialists say - starting with Aristotle, finishing with your plan to build your influence
	Professionalism. Define it, give it context for us, how to demonstrate and how to improve

The Next Step

For a discussion on your requirements, please contact Ian Benjamin at Consultant Training Australia.
Telephone: 03 9593 1678 or 0419 593 167

National 03 9593 1678 Mobile 0419 593 167 International +61 3 9593 1678

info@consultanttraining.com.au