Consulting Skills - Independent Consultants |
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Designed Independent Consultants to enable them to function more effectively as consultants.
Special Note: From May 2013, this will be two half-day workshops sold separately. See the brochure.
Program Outcomes Summary
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Consult more effectively using a tested process - so that the deliverable is accepted by the whole client team. |
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Learn new consulting tools and how and when to use them |
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Apply consulting tools in situations where you can improve your own consulting |
d. |
Demonstrate that you are a 'Consultant' rather than simply presenting as a technical expert |
e. |
Chart a path for progression from 'pair of hands' / contractor service provision to the status of 'trusted advisor' |
Independent and other External Consultants
Internal Consultants will have a better understanding of their role by attending this workshop. Much of the content is common with the External workshop.
Program Content |
Workshop 1 will be items 1, 2 and two tools from 3. Workshop 2 will be items 3 and 4. See brochure |
1. Orientation and clarification
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Distinction between consulting, contracting and service provision |
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4 Modes of delivering consultancy services: contracting, expert, facilitating & collaborative - appropriateness and insights into how you are perceived |
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How consultants add value |
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Key relationships: who are your real clients? |
2. Consultancy Skills - 'How To Consult'
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The consulting process - 6 essential steps |
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Four principles for collaborative consulting: managing politics, people and risk while building ownership and support |
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Consulting competencies - the skills sets consultants need |
3. Consulting Tools -
A look at some of the key tools
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Front end diagnostic tools: Needs analysis / Gap analysis / Questioning techniques / Affinity charts / others |
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Problem diagnosis - 5 Whys, KISS (Keep, Increase, Stop, Start), others |
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Project plans: a Project Management approach |
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Stakeholder mapping and management |
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Prioritisation techniques |
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Strategic planning, force field analysis, visioning |
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Facilitation skills, group process |
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Change Management methods |
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Solution creation |
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PIR - Post Implementation Reviews: |
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Note: when participants have attended Day 1 of the 3 day Successful Consulting series, we spend more time on Tools and Tricky situations |
4. Consultancy Skills - Service delivery issues
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Identifying and managing resistance, leading vs collaborating, delivering bad news, client fears, handling difficult people, giving and receiving feedback |
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Contracting: being overlooked, being typecast, being ignored |
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Workshopping issues particular to your consulting context |
The Next Step |
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For a discussion on your requirements, please contact Ian Benjamin at Consultant Training Australia.
Telephone: 03 9593 1678, 1800 266 266 or 0419 593 167
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